Students' right

In the activities of the Academic Center, it is important that the rights of students and other service users of the institution are safeguarded. During the preparation and implementation of the institution's quality system and also the recognition of educators, certain processes were formally defined, which are analyzed below. In all cases, this is a policy that has been approved by management and implemented in the agency's operations:

• Þekkingarnet Þingeyinga skuldbindur sig til þess að tryggja að nemendur geti lokið þeim námskeiðum og/eða námsleiðum sem stofnunin fer af stað með. Þetta tryggir stjórn að sé ávallt mögulegt þrátt fyrir allar breytingar sem kunna að verða á rekstrarumhverfi stofnunarinnar.
• Þekkingarnet Þingeyinga skuldbindur sig til þess að veita allar upplýsingar um starfsemi sína til mennta- og menningarmálaráðuneytis þegar óskað er eftir. Vísað er til 5. gr. samstarfssamnings Þekkingarnetsins og mennta- og menningarmála-ráðuneytis dags. 29. janúar 2014, sem fjallar m.a. um upplýsingagjöf.
• HAC hereby confirms the following procedures for the treatment of disputes for students and other agency service users:
  • 1. If there is a disagreement about the decisions and/or working methods of the employees of HAC, the student should first seek the manager with his/her case.
    2. If a dispute is not resolved with the involvement of the manager, the student/service user can present his/her complaint to the board of the institution for processing. The director introduces this option and gives the student an option to contact the chairman of the board at any given time.
    3. Disputes shall be reported in a written, traceable manner.