This course is only intended for staff of the North-East Iceland Health Service (HSN).
Course description
The course is intended for staff who work in a diverse and demanding environment where communication with service users and colleagues is of key importance. The course will cover tools for handling difficult interactions with professionalism and confidence, with an emphasis on the individual's responsibility in shaping a positive workplace culture and a strong team.
Course objectives
Upon completion of the course, participants should:
- Recognise ways to respond to challenging interactions with clients with safety and professionalism.
- Better understand the legal and professional boundaries in communication.
- To be able to assess when to seek support from colleagues or managers.
- Understand the importance of teamwork in solving difficult problems.
- Recognise the impact of one's own behaviour on workplace culture and the well-being of others.
- Show increased understanding and respect for the diverse roles within the organisation.
- Get tools to promote positive communication, trust and collaboration.
Guide from KVAN
TimingNovember, details to be announced later